Return Policy

 Return & Refund Policy – lensneed.com

At LensNeed, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

✅ Return Eligibility

• Returns are accepted within 7 days of delivery.

• The product must be unused, unwashed, and in original condition with all tags, accessories, and original packaging intact.

• Customized or prescription lenses are non-returnable, unless damaged or defective.

• Products showing signs of use, damage, or missing items will not be accepted.

🚫 Non-Returnable Items

• Prescription eyewear (unless defective)

• Contact lenses once opened

• Products purchased under clearance or special offers

🔄 Replacement / Damaged Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund after verification.

💰 Refund Process

• Refunds are processed within 5–7 business days after product inspection.

• The amount will be credited to the original payment method.

• Shipping charges (if any) are non-refundable, unless the issue is from our side.

🚚 Return Shipping

• Customers are responsible for return shipping charges unless the product is defective or incorrect.

• We recommend using a reliable courier service with tracking.